If you don’t learn how to master the art of business communication, then you’ll suffer the consequences. Your business could lose time, customers, employees, opportunities, or all of the above.
But this art goes above and beyond what and how you say something — it also touches on the idea of when and where you say that something.
In other words, what are you using to communicate and when are you able to conduct that communication?
Let’s take a quick look at a few requirements for successful business communication in the modern workplace.
Business communication requires modern technology
Technology isn’t what it used to be. Our communication capabilities are vast, and if you want your employees to successfully communicate with one another, then you need to embrace those capabilities.
Here’s what this involves:
- Leveraging personal devices like laptops, cellphones, and tablets to communicate comfortably from anywhere
- Relying on technology platforms like VoIP to embrace an environment of connected devices, reduce communication costs, and scale your infrastructure with ease
- Building a unified communications platform that “bridges the gap between VoIP and other computer related communication technologies”
Business communication requires multiple levels
When it comes to business communication, you can’t forget that things don’t begin and end with the phone and your inbox. It goes much further than that.
Here’s what you should start with:
- An office-wide instant messaging platform that allows employees to quickly communicate with each other
- A cloud-based file sharing solution that gives your team the ability to send, receive, and edit documents from anywhere, with any device
- An email solution that helps employees manage clutter, organize time, and avoid cyber threats
- A video conferencing solution that integrates with the built-in cameras on your laptop or smartphone
- A productivity suite that gives your team the option to collaborate on documents at the same time (one like Office 365)
Business communication requires an internal set of best practices
With so many levels of communication and so many conversations taking place at once, business communication can get stressful, confusing, and hard to manage. But it’s not like your team can resort back to snail mail and consistent face-to-face meetings.
Because of this, it’s worth the time investment to create a series of business communication best practices for your team. This might sound complicated — but it’s only as complicated as you make it.
Here are a few examples of what you can use as best practices for your company:
- Tasks and projects should never be handed out in an email or instant message. Instead, employees should be assigned tasks in the project management solution.
- Whenever possible, attachments should be shared with a link to the online version of the file. Avoid attaching documents to an email.
- Any changes made to a shared file that you are not the owner of should be documented inside the file itself.
Communication will always be a critical piece of your business. Find intelligent ways to streamline and promote communication throughout your team, and you’ll be better off. You can do this with different apps, modern technology solutions, and various best practices and guidelines.
If you’d like to keep learning, check out our learning center. We have plenty of tips and tricks on cloud computing, Office 365, and business productivity.